FAQs – favoriteswatches.com

Ordering & Payments

• How do I place an order?
  Browse our collection at favoriteswatches.com, select items and complete checkout using our secure payment system.
• What payment methods do you accept?
  We accept Visa, Mastercard, American Express, PayPal and bank transfers.

Shipping & Delivery

• How long does delivery take?
  Standard shipping: 3-5 business days (EU), 5-10 days (international). Express options available.
• Do you offer free shipping?
  Free standard shipping on all orders over €200 within the European Union.
• Can I track my order?
  Yes, tracking information is provided via email once your order ships.

Returns & Warranty

• What’s your return policy?
  Unworn watches can be returned within 30 days with original packaging and tags.
• How do I initiate a return?
  Start the process through your account at favoriteswatches.com/returns
• What warranty do you offer?
  All watches come with a 2-year international warranty.

Product Care

• How should I maintain my watch?
  We recommend professional servicing every 3-5 years. Avoid extreme temperatures and magnetic fields.
• Can I swim with my watch?
  Water resistance varies by model. Check specifications for each watch.

Account Management

• How do I reset my password?
  Use the “Forgot Password” link on our login page.
• Can I modify my order after placing it?
  Contact us immediately through favoriteswatches.com/contact if your order hasn’t shipped.

Authentication
All watches sold on favoriteswatches.com come with:

• Original packaging
• Certificate of authenticity
• Warranty card

For additional questions, please visit our full Help Center at favoriteswatches.com/help